# 34 Does Your Website Need Validation?
Determining
Your Website's “Validation” Point:
How Trustworthy is Your Site?
Most unsuccessful webmasters/site owners spend thousands of dollars
on design, development, marketing/promotions, optimization and advertising with
out giving any thought to whether they would trust their own site when it comes
to buying products or services online or even sharing information with that
site.
If
you aren’t getting the return on investment that you set out to attain,
consider determining your web business's Validation Point -
the degree that a user believes your message and the point at which they are
ready to trust you enough to take you up on your unique proposition. By
understanding some very basic principles about human behavior we can learn what
it takes to become “valid” in the eyes of prospects.
How
do Users Find You?
Surfers tend to trust websites that they find
nearer the top of search return lists or through respected site that they are
familiar with.
Traditional
Search Engines:
Since premium placement in search engines is difficult (if not in some cases
impossible) to attain, sites that appear in the 20th, 30th, or even 1000th spot
really have to make an extended effort to show not only that their products are
of equal or greater value but that their business meets or exceeds the visitor's
expectations.
Standard Link Referrals:
Traffic sent from other websites is also a valuable commodity. When
webmasters or site owners believe enough in what you offer to feature your site
in their newsletter or within their Web pages, you build credibility and trust
in the eyes of prospects. By building your overall Internet popularity, your
reputation will precede you as a business that offers premium products, services
or information.
Are
You Real, Virtual or Both?
While e-commerce technology has come a long way since its first
implementation, most people still would prefer to make purchases in person or at
least speak with someone on the phone. This gives the prospect the sense they
are receiving personal attention. Since sites that offer addresses and phone
numbers typically perform on a higher level, it is important to express to
visitors critical information such as details about the company, contact
information and easy to understand privacy policies. These are important parts
of a website because open system almost always outperform closed ones. Who would
you trust more: the person selling watches from a storefront or the one selling
them from the trunk of their car?
Do
others find you Trustworthy?
One of the most profound mistakes web site owners and managers make is not
proving their trustworthiness to their visitors. Sites that sell successfully
online realize the importance of earning visitors' trust through a policy of
open communication. By providing secure billing pages and explaining and abiding
by the content within your sites' privacy policies, earning trust with prospects
becomes exponentially simpler.
Finding
the secret to being trustworthy is more simple that most people think. By being
what users expect you to be (honest, truthful, reliable, dependable) you
increase the chances that you will earn visitors trust. The next time you look
at your site, ask yourself, "Do I trust this business?"
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